Refund Policy

This policy covers paid magicping subscriptions. It doesn't apply to self-hosted instances you run and bill yourself.

Money-back guarantee

If you're on a paid plan for the first time and it isn't right for you, email us within 7 days of your first charge and we'll refund it in full — no questions asked.

Cancelling a subscription

You can cancel anytime from Settings → Billing. Cancelling stops future renewals; your plan stays active until the end of the billing period you've already paid for. We don't charge a cancellation fee.

Mid-cycle refunds

Outside the 7-day guarantee above, we don't provide prorated refunds for unused time on monthly plans. Annual plans cancelled after the first 7 days are refunded on a pro-rated basis for unused full months remaining, minus any monthly-plan discount already applied.

Billing errors

If you were charged in error — a duplicate charge, a charge after cancellation, or the wrong amount — email us and we'll fix it and refund the difference, regardless of the 7-day window.

How to request a refund

Email support@magicping.in with the email on your account. We aim to process approved refunds within 5 business days to your original payment method.